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Text File  |  1993-03-26  |  26KB  |  323 lines
  1.                                                                                 
  2. PRINT SELECTION FOR APAR - II06065 92/07/14                                     
  3. APAR= II06065  SER=                            DD DOC                           
  4. INSTALLATION PROBLEMS FOR OS/2 2.0 FOR IBM SYSTEMS AND PCM                      
  5. OEM SYSTEMS OS2INFOAPAR OS2INSTL                                                
  6. STAT= INTRAN       FESN5NFO000-000  CTID= II0000 ISEV= 4                        
  7. SB92/06/04  RC          CL          PD           SEV= 4                         
  8.                        PE=                       TYPE= I                        
  9. RCOMP= INFOPCLIB    PC LIB INFO ITE RREL= R001                                  
  10. FCOMP=                              PFREL= F     TREL= T                        
  11. ACTION=             SEC/INT=                     DUP/                           
  12. USPTF=              PDPTF=                       DUPS 0                         
  13. DW92/06/04  RT          SC          FT                                          
  14. RE          PT          UP          LP                                          
  15. PV          AP          EN          FL                                          
  16. LC92/06/17  RU92/06/04                                                          
  17.                              CUST INST LVL/SU=                                  
  18. FAILING MODULE=              FAILING LVL/SU=                                    
  19. SYSROUTE OF:          RET APAR=             PS=                                 
  20. COMP OPER ENV=                                                                  
  21.                                                                                 
  22.                                                                                 
  23. SYSRES=      SYSIN=      SYSOUT=      CPU=             RE-IPL=                  
  24. OPTYPE=                 SPECIAL ACTIVITY=          REGRESSION=                  
  25. PRE-SCREEN NO.=          RSCP= RS000                                            
  26. ERROR DESCRIPTION:                                                              
  27. Keywords:  OS2INFOAPAR OS2INSTL                                                 
  28. PROBLEM:   OS/2 INSTALL FAILS - GENERAL INFORMATION                             
  29. LOCAL FIX:                                                                      
  30. ======================                                                          
  31. KNOWN INSTALL PROBLEMS                                                          
  32. ======================                                                          
  33.                                                                                 
  34. ************************                                                        
  35. MEMORY PROBLEMS                                                                 
  36. ************************                                                        
  37.                                                                                 
  38. Common Symptom: Trap 2, Trap 6 or other Trap at                                 
  39. 60000x:9084.                                                                    
  40.                                                                                 
  41. These problems are caused by:                                                   
  42.                                                                                 
  43. Mismatched memory simms (from different manufactures) -                         
  44. this is especially common if you recently added memory to                       
  45. your system, or if it was assembled from parts (not a                           
  46. recognized brand of clone).                                                     
  47.                                                                                 
  48. Mismatched memory simms (different classes) 1x9 simms                           
  49. cannot be mixed with 1x3 simms.  Also, the 1x9 simms seem                       
  50. to be more reliable than the 1x3 simms.                                         
  51.                                                                                 
  52. Slow memories on 486 machines (you may need 60 or 70ns                          
  53. memories).                                                                      
  54.                                                                                 
  55. Cache problems.                                                                 
  56.                                                                                 
  57. Solution: Replace memory and/or tune wait states, disable                       
  58. cache during install, turn turbo switch off.                                    
  59.                                                                                 
  60. ******************                                                              
  61. SCSI PROBLEMS                                                                   
  62. ******************                                                              
  63.                                                                                 
  64. These problems are caused by:                                                   
  65.                                                                                 
  66. incorrect BIOS                                                                  
  67.                                                                                 
  68. need OS/2 compatible driver from manufacturer                                   
  69.                                                                                 
  70. incorrect identification of adapter by OS/2                                     
  71.                                                                                 
  72. mismatched settings of SYNCH/ASYNCH mode for SCSI                               
  73. controller, hard drive, causes slow drives, misssing icons                      
  74. - see OS2TNT, V2TECH                                                            
  75.                                                                                 
  76. Solution: Update BIOS,  get driver from manufacturer, change                    
  77. settings.                                                                       
  78.                                                                                 
  79. Known problems:                                                                 
  80.                                                                                 
  81. AMI SCSI - slow, noisy disk - BASEDEV workaround - see APAR                     
  82. II06081                                                                         
  83.                                                                                 
  84. FUTURE DOMAIN 16XX SCSI controller - hang on LOGO screen                        
  85. after reboot following good install - check for interrupt                       
  86. conflict - see APAR II06081                                                     
  87.                                                                                 
  88. Always Technology SCSI - BIOS upgrade - see APAR # II06081                      
  89.                                                                                 
  90. Bernoulli Boxes - UNSOLVED problem with IOMEGA ADAPTER - see                    
  91. APAR # II06081                                                                  
  92.                                                                                 
  93. Colorado Memories Tape Drive - fix available from Colorado -                    
  94. see APAR II06081                                                                
  95.                                                                                 
  96. PROCOMM+ SCSI disk adapters (Microchannel) - UNSOLVED, talk                     
  97. to PROCOMM - see APAR # II06081                                                 
  98.                                                                                 
  99. Early versions of IBM 16-bit SCSI adapters - update                             
  100. microcode - see APAR # II06081                                                  
  101.                                                                                 
  102. dependencies - stick with IBM and Toshiba SCSI CD-ROM                           
  103. drives - others later - see readme                                              
  104.                                                                                 
  105. Removable media support - Bernoulli (IOMEGA), and SyQuest -                     
  106. support is limited, treats them like big floppies - see                         
  107. readme                                                                          
  108.                                                                                 
  109. All Adaptec adapters - SCSI hard disks must be configured as                    
  110. SCSI target ID 0 or 1 to be able to start up from that hard                     
  111. disk - see readme                                                               
  112.                                                                                 
  113. BIOS will not recognize - configure as non startup drive -                      
  114. see readme                                                                      
  115.                                                                                 
  116. Adaptec AHA-174x adapter with IBM WDS-3180 80MB SCSI, IBM                       
  117. WDS-3160 160MB SCSI - Adapter will not recognize in                             
  118. 'STANDARD MODE' (AHA-154x emulation).  Adapter should be                        
  119. configured in 'ENHANCED MODE' - see readme                                      
  120.                                                                                 
  121. Future Domain TMC-850/860/875/885 w/BIOS revision level 7.0,                    
  122. and Future Domain TMC-1660/1670/1680 w/BIOS revision level                      
  123. 2.0 can cause "Disk Read Error" on installation disk for                        
  124. model 35 and 40 - need BIOS upgrade - see readme                                
  125.                                                                                 
  126. AMI "Fast Disk" and AMI "Fast Disk II" SCSI adapters are                        
  127. incorrectly recognized as Adaptec adapters - see readme for                     
  128. workaround                                                                      
  129.                                                                                 
  130. Always IN2000 SCSI adapter - causes Internal Processing                         
  131. Error - need BIOS upgrade VCN1-02 - see APAR # II06081                          
  132.                                                                                 
  133. Quantam Plus Hardcard - need EPROM upgrade - see APAR #                         
  134. II06081                                                                         
  135.                                                                                 
  136. SUMO SCSI adapters don't seem to work with OS/2 - talk to                       
  137. manufacturer                                                                    
  138.                                                                                 
  139.                                                                                 
  140. ********************                                                            
  141. FDISK PROBLEMS                                                                  
  142. ********************                                                            
  143.                                                                                 
  144. Some common problems:                                                           
  145.                                                                                 
  146. selections to dump or more disk.                                                
  147.                                                                                 
  148. Insufficient disk space for swapper file growth on low                          
  149. memory systems - suggest install selections to dump or more                     
  150. disk.                                                                           
  151.                                                                                 
  152. Incorrect setup information in CMOS memory for hard drive                       
  153. being used - see if it works under another operating                            
  154. system.                                                                         
  155.                                                                                 
  156. Slow, noisy disk or FDISK errors (especially on RLL, MFM, or                    
  157. ESDI disks) - BASEDEV workaround - see APAR II06078                             
  158.                                                                                 
  159. Nonstandard or out of date BIOS (especially with IDE drives)                    
  160. - disk inaccessible or FDISK errors.  Look for Phoenix or                       
  161. AMI standard BIOS and check dates in MORETIP or info APAR                       
  162. #II06078                                                                        
  163.                                                                                 
  164. Incorrect identification of adapter by OS/2                                     
  165.                                                                                 
  166. Trying to install on a drive which was compressed using a                       
  167. stacker utility - suggest uncompressing the disk or                             
  168. reformatting.                                                                   
  169.                                                                                 
  170. Trying to install over a Beta version of OS/2 2.0 (1.3 is                       
  171. OK) - reformat first.                                                           
  172.                                                                                 
  173. Trying to install HPFS with less than 6M of memory - dump                       
  174. HPFS or get more memory.                                                        
  175.                                                                                 
  176. Trying to install on less than 4M (user may think he has                        
  177. 4M, but some cache arrangements or ROM to RAM remapping can                     
  178. steal some) - try to disable these features in CMOS setup.                      
  179.                                                                                 
  180. Disk corruption/failure (it won't even support DOS) - try                       
  181. high and low level format or get new drive.                                     
  182.                                                                                 
  183. Quantum IDE hard disks require a free ROM update from Quantum.                  
  184.                                                                                 
  185. Install hangs on Disk 1 - this may be caused by having disk                     
  186. caching enabled on the drive controller card - try                              
  187. disabling it - also try turning off the controller's                            
  188. asynchronous memory refresh capabilities if applicable.                         
  189.                                                                                 
  190. already reside on the hard disk.                                                
  191.                                                                                 
  192. IBM OS/2 2.0 can only be installed from Drive A, like DOS                       
  193. (unless you swap drive cables/change CMOS setup to fool                         
  194. system)                                                                         
  195.                                                                                 
  196. Automatic migration of your DOS CONFIG.SYS and AUTOEXEC.BAT                     
  197. files can cause problems and is not recommended - recover                       
  198. using original config.sys in  OS2 SYSTEM.                                       
  199.                                                                                 
  200. If you have Windows 3.1 installed on your system do not                         
  201. migrate your Windows desktop.                                                   
  202.                                                                                 
  203. If you are using the IBMINT13.I13 driver to access an MFM,                      
  204. RLL, or ESDI hard drive, and the hard drive has more than                       
  205. 1024 cylinders, be certain your hard disk adapter's sector                      
  206. translation mode is enabled.                                                    
  207.                                                                                 
  208. COUNTRY.SYS problems are usually a symptom of a disk which                      
  209. is not recognized by OS/2, and may be caused by the                             
  210. following:                                                                      
  211.                                                                                 
  212.                                                                                 
  213. Conflict with another device attached to the same controller                    
  214. card.  Try removing anthing like a tape backup, which may be                    
  215. the cause of the conflict.                                                      
  216.                                                                                 
  217. On a P70, you need ECA068, contact IBM CE.                                      
  218.                                                                                 
  219.                                                                                 
  220. ******************                                                              
  221. BIOS PROBLEMS                                                                   
  222. ******************                                                              
  223.                                                                                 
  224. Many of the problems above have old bios as their root                          
  225. cause, so there is a lot of overlap between this and other                      
  226. problems - see details on how to check dates in MORETIP or                      
  227. info APAR #II06078                                                              
  228.                                                                                 
  229. Some common causes:                                                             
  230.                                                                                 
  231. -       Wrong keyboard BIOS                                                     
  232.                                                                                 
  233. -       Outdated video adapter BIOS                                             
  234.                                                                                 
  235. In many cases these problems stem from old standard BIOS                        
  236. which is easily replaced, but in some cases, customer has                       
  237. old "custom" BIOS (manufacturer has included functionality                      
  238. specific to the motherboard on the BIOS).  In this case                         
  239. there may be no upgrade path and the motherboard may need                       
  240. to be replaced.                                                                 
  241.                                                                                 
  242. For more detailed information on BIOS, see INFO APAR II06082                    
  243.                                                                                 
  244. ************************************                                            
  245. ADAPTER CONFLICT PROBLEMS                                                       
  246. ************************************                                            
  247.                                                                                 
  248. On ISA machines, interrupt conflicts and memory mapping                         
  249. conflicts can cause a variety of problems. For example,                         
  250. many SuperVGA adapters use large chunks of upper memory,                        
  251. and many hard disk adapters have on board ROMs which can be                     
  252. mapped into this area as well.  Also, Soundblaster boards                       
  253. use INT 7, which conflicts with many printers. Adapters                         
  254. must cooperate in their use of memory and interrupts and                        
  255. must not share address space or interrupts.  Callers should                     
  256. be encouraged to check interrupt level settings on their                        
  257. boards.  Also try removing cards that are not needed during                     
  258. install.  Sometimes you will get a Trap D at 160:FFFxxxxx.                      
  259.                                                                                 
  260.                                                                                 
  261. ********************************                                                
  262. VIDEO ADAPTER PROBLEMS                                                          
  263. ********************************                                                
  264.                                                                                 
  265. Install problems resulting from video adapter conflicts                         
  266. typically occur on disk 6 or later.  This is when the                           
  267. graphical install icons come up, and it is the first place                      
  268. where more complex calls are made to the video BIOS.  One                       
  269. notable exception is the Oak video card.  Try another video                     
  270. card during install, or try the card in an 8 bit slot                           
  271. during install.  Try some different adapter DIP switch                          
  272. settings listed in your adapter manual.  Make sure video                        
  273. card is in VGA mode with auto-sense turned off.                                 
  274.                                                                                 
  275. Some specific problems:                                                         
  276.                                                                                 
  277. If you have a super VGA adapter, install should always be                       
  278. done as VGA.  If you have an ATI Ultra, Vantage, or other                       
  279. 8514/A hardware compatible ada ter, use 8514/A driver for                       
  280. install.                                                                        
  281.                                                                                 
  282. C0000005 is displayed on the screen during install (e.g.                        
  283. Western digital PVGA1D) - need fixed version of BVHSVGA.DLL                     
  284.                                                                                 
  285. Hang on Disk1 right after LOGO screen caused by OAK video                       
  286. card BIOS problem.  Workaround is to patch loader file -                        
  287. see Install Adapter APAR                                                        
  288.                                                                                 
  289. video card is in VGA mode with auto-sense turned off.                           
  290.                                                                                 
  291. White screen after installation with no system activity -                       
  292. Try setting the video card to 8 bits and moving the video                       
  293. card to an 8-bit slot, also disable the auto-switching                          
  294. capability of the card if possible.                                             
  295.                                                                                 
  296. Out of Synch/Install problems - caused by problems                              
  297. addressing card in 16-bit mode, switch to 8 bit mode (using                     
  298. jumpers or dip switches on board) and put in 8 bit slot.                        
  299.                                                                                 
  300. Install Adapter APAR                                                            
  301.                                                                                 
  302. Some super VGA cards have ROMs with conflicting addresses                       
  303. for some hard disks.                                                            
  304.                                                                                 
  305.                                                                                 
  306. **************                                                                  
  307. OTHER PROBLEMS                                                                  
  308. **************                                                                  
  309.                                                                                 
  310. Failures very early on install disk (especially Zeos                            
  311. notebooks) - try applying patch to sysinstx.com in Install                      
  312. Other APAR                                                                      
  313.                                                                                 
  314. Dual Boot feature does not allow boot back to OS/2 from DOS                     
  315. - there may be a disk cacheing utility or a TSR which                           
  316. blocks this.                                                                    
  317.                                                                                 
  318.                                                                                 
  319.                                                                                 
  320.                                                                                 
  321.                                                                                 
  322.                                                                                 
  323.